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Warranty terms and conditions.

WARRANTY

Contents and scope of the commercial warranty:

The warranty period of any goods sold is specified for each individual item on its product page, as well as in the warranty card, which the consumer gets upon receiving the item. The period commences as of the purchase date. The warranty covers any defects occurring during proper use of the goods. Warranty service is free of charge and performed at the office of the Company located at: Bulgaria, Sofia, 9 Alexander von Humboldt Str.

Submission of a complaint:

Upon occurrence of any defect, the product shall be repaired or replaced with a new one within 30 calendar days. The warranty period shall not change, regardless of whether a replacement or repair was performed.

Complaints shall be filed at the office of the Company upon provision of:

1) Warranty card;

2) Payment document for purchase (fiscal receipt or invoice);

3) The product to which the complaint refers.

Any costs of delivery (courier service) shall be borne by the Company upon compliance with the following conditions:

1) The consumer has registered a complaint through the website, by telephone or e-mail, and has specified an address, telephone and date when the Company shall send a courier at its own cost.

2) Any shipments sent by courier without a previously registered complaint through a special functionality of the website, by telephone or e-mail AT THE EXPENSE of the Company, will be rejected and returned to the sender.

Rights of the consumers arising out of the Legal Warranty under Art. 112 – 115 of the Consumer Protection Act:

The commercial warranty provided by the Company for all goods and services shall not revoke or contradict the Legal Warranty of the consumers and their rights pursuant to the Consumer Protection Act, namely:

Art. 112.  In the event of a lack of conformity of the consumer goods with the sales contract, the consumer shall be entitled to address a complaint, requesting the seller to bring the goods into conformity with the sales contract. In such case, the consumer may choose either repair or replacement of the goods by new goods, unless this is impossible or the remedy chosen by the consumer is disproportionate in comparison with the other remedy.

A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking into account: 1. The value that the consumer goods would have if there were no lack of conformity; 2. The significance of the lack of conformity; 3. Whether an alternative remedy could be offered to the consumer without significant inconvenience thereto.

Art. 113. Where the consumer goods are not in conformity with the sales contract, the seller shall be obligated to bring the said goods in conformity with the sales contract.

Consumer goods shall be brought into conformity with the sales contract within one month after the date on which the complaint was addressed by the consumer.

Upon expiry of the time limit referred to in Paragraph (2), the consumer shall be entitled to have the sales contract rescinded and to reimbursement of the sums paid or to have a reduction made in the price of the consumer goods according to Article 114 herein.

The consumer goods shall be brought into conformity with the sales contract free of charge for the consumer. The consumer shall not be liable for any costs incurred for the dispatch of the consumer goods or any costs of material and labour costs associated with the repair of the goods, and must not sustain significant inconvenience.

The consumer may furthermore seek compensation for damage resulting from the lack of conformity.

Art. 114. In the event of a lack of conformity of the consumer goods with the sales contract and where the consumer is not satisfied with the settlement of the complaint under Article 113 herein, the consumer shall be entitled to choose between one of the following options: rescission of the contract and reimbursement of the sum paid thereby; reduction of the price.

The consumer shall not be entitled to claim reimbursement of the sum paid or reduction of the price of the goods where the dealer agrees to a replacement of the consumer goods with new ones or to repair the consumer goods within one month after the complaint was addressed by the consumer.

The dealer shall be obligated to comply with any request for rescission of the contract and to refund the amount paid by the consumer in the case when, having already satisfied three complaints of the consumer by performing a repair of the same item, within the warranty period under Article 115, there is yet another occurrence of non-conformity of the item with the sales contract.

The consumer shall not be entitled to claim rescission of the contract if the lack of conformity of the consumer goods with the contract is minor.

Art. 115. The consumer may exercise the right thereof under this Section within two years as of the time of delivery of the consumer goods. The period referred to in Paragraph 1 shall be interrupted during the time needed to repair or replace the consumer goods or to reach a settlement of the dispute between the seller and the consumer. The exercise of the right of the consumer under Paragraph 1 shall not be subject to any period of limitation for the bringing of action for compensation other than the period referred to in Paragraph 1.

The Company shall not be liable for normal wear and tear of the goods.